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How should I attach media or format my MMS messages?

by etextdana

Timelines, Photos, and Videos are content you will be texting often. As we all know, the wedding and event industry is image-driven so knowing how to do this is important. Adding these attachments to your text is simple but it does require some technicalities so here are tips that can help you. Dimensions You can … Read more

Categories Customer Support

How do I resend the same text again to other contacts?

by etextdana

If you send a text message and would like to send the same message again to other contacts, use ourCreate New Draft feature in your Outbox. Click on the Outbox tab from the left navigation panel. Find the text message you want to resend and click the dropdown menu that is to the right of … Read more

Categories Customer Support

Two ways to easily share your timelines and other documents via text message

by etextdana

There are so many great features of our platform but one of my favorites is the ability to mass text important planning documents right into the hands of your audience. Skip emailing your timelines, everyone wants info sent straight to their smart phones. Why email when you can easily text your timelines with EventTexting? In … Read more

Categories Customer Support

What’s going to happen to my Short Code Number in 2021?

by etextdana

In 2021, wireless carriers are phasing out support for shared short codes, such as 484848, and are requiring customers to move to a dedicated short code or 10-digit Textable number. We are working closely with carriers to plan for these changes so that your service will remain uninterrupted.  We will notify you with instructions on … Read more

Categories Customer Support

What’s the difference between Plan Credits and Anytime Credits?

by etextdana

In short, plan credits are credits allotted in a monthly plan. Anytime credits are credits you purchase at any time. Credits in a monthly plan do not roll over. Plans renew every 30 days, at which time any unused credits in a plan will expire.Additional credits needed during the billing period can be purchased at … Read more

Categories Customer Support

Excel at customer service by using Drip Campaigns

by etextdana

Simply put drip campaigns are a series of automated messages that goes out at certain intervals of days, months, and even years. Imagine sending out a Happy One Week Anniversary message to your clients, complete with a link to a video of you and your staff wishing them all the best! Then on their 1 … Read more

Categories Customer Support

Billing Questions

by etextdana

Answers to your most common questions about Billing.

Categories Customer Support

Delivery Reports

by etextdana

Evaluate the performance data of your texting campaigns.

Categories Customer Support

Custom Contact Fields and Personalization

by etextdana

Learn how to personalize your text messages and add custom contact fields to enhance customer service and client relations.

Categories Customer Support

How to Schedule Text Messages

by etextdana

With just a few click you can schedule your text messages with ease and peace of mind.

Categories Customer Support
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