In 2021, wireless carriers are phasing out support for shared short codes, such as 484848, and are requiring customers to move to a dedicated short code or 10-digit Textable number. We are working closely with carriers to plan for these changes so that your service will remain uninterrupted.
We will notify you with instructions on how you can obtain your new 10-digit local number, a dedicated short code, or text enable your existing landline via the EventTexting platform in the coming weeks.
Can I choose a specific number?
Yes. Your monthly subscription includes access to a dedicated, Textable number. You may text-enable an existing landline, select a toll-free number, or select a random local number based on area code.
Can I use my landline or existing business number to send mass text messages?
Yes, with your monthly subscription, you can connect your landline or business number to send mass text messages.
Please note: if your landline is a toll-free number, A2P capabilities are not available at this time.
Can I still use my short code for the time being?
Yes, as your texting partner, we will continue to support your current 5-or-6 digit shared short code and all associated keywords and campaigns until further notice. We continue to work closely with carriers to plan for these changes and keep you informed of the next steps. In the meantime, we recommend you postpone promoting your short code in advertising and wait until your new 10-digit number has been assigned.
What if I already use a 10-digit number for my account?
If you already use a 10-digit number to send text campaigns, no further action will be required. Please stay tuned for more updates from EZ Texting communications.
What are the different types of numbers that will be available?
| TFN (Toll-Free Number) | A toll-free 10-digit Textable number is a unique number that starts with a toll-free code (800, 888, 877, 866, 855, 844, or 833). |
| Random local number | An unregistered local number that is within the area code of the organization. |
| Premium, high-speed local number (10DLC A2P) | The premium, high-speed is A2P enabled and can send group messages up to 65x times faster. In addition, your brand will be registered, recognized and approved by mobile carriers. |
| Landline or Business number | A text-enabled landline or business number is an existing number that has been enabled to send and receive text messages. |
| Dedicated Short Code | A dedicated short code is a unique 5 or 6-digit textable number that has specific usage for a singular business. This number is leased and has the option to be vanity, random or readily available. |
Do I have to stop using the short code?
Eventually, yes. In 2021, wireless carriers will start to phase out support for shared short codes, such as 484848. As your texting partner, we will continue to support your current 5-or-6 digit shared short code and all associated keywords and campaigns until further notice.
We recommend you postpone promoting your short code in advertising and wait until your new 10-digit number has been assigned.
What will happen with my active keywords?
Your keywords will continue to work. Once you move to a 10-digit Textable number, your Keywords will be migrated and your organization will not have any business interruptions.
Will Canadian users with a toll-free number have to switch to 10DLC eventually too?
No action is required for Canadian users.
What’s the difference between a common-use short code and a 10-digit Textable number?
A common use short code is a 5-or-6-digit number that is used by multiple organizations, whereas a 10-digit Textable number is a dedicated number for your organization.
What is a 10DLC?
10DLC stands for 10-digit long code and refers to numbers such as 555-555-5555.
What is a long code?
A long code is a 10-digit phone number.
What does A2P mean?
A2P stands for Application-to-Person and is an industry term that indicates a platform or an automated service sending a text message. Mobile carriers now allow registered local numbers to send mass text messages at lightning speeds using A2P.
What is the difference between a 10-digit Textable number and a premium, high-speed local number?
Both are Textable 10-digit numbers with a local area code. The premium, high-speed number is A2P enabled and can send mass messages at a faster rate. This is because A2P numbers are registered, recognized, and approved by wireless carriers.
What information is required to register for a premium, high-speed local number with A2P?
In order to get approval for an A2P number, wireless carriers need information about your organization, industry, and the types of text messages you typically send. The application includes questions about your legal company name, tax number/ID/EIN, country of registration, industry, and more.
How do I upgrade the speed/throughput of my number?
At this time, the premium upgraded number is currently in testing. Please look for additional communications for the latest information and insights.
How long does it take to upgrade to a premium number with A2P?
At this time, the premium upgraded number is currently in testing. Please look for additional communications for the latest information and insights.
Can I upgrade more than one number to a premium local number with A2P?
Yes, you can register any numbers as you’d like.